Nyachide • Privacy Policy
Your privacy matters
This Privacy Policy explains how Nyachide collects, uses and protects your personal information when you visit our website, shop online, or contact us.
Who we are
Nyachide is a Zimbabwe-based aloe vera grower and small-batch manufacturer in Domboshava. We make natural skincare and body care products and sell through selected stockists and our online shop. This policy applies to information collected via this website and our customer communications (including WhatsApp).
How we handle your information
Below are the main ways we collect and use personal information. If you have questions, contact us using the details at the bottom of this page.
What information we collect
Information you provide (such as your name, email address, phone number, delivery address and order details), plus basic technical data (such as device and browser information) when you use our site.
How we use your information
To process and deliver orders, provide customer support, respond to enquiries, send service messages about your order, and improve our products and website experience.
Payments
Payments are processed through our e-commerce and payment providers. We do not store full card details on our website. Your payment provider may collect and process information according to their own privacy policy.
Cookies and analytics
We may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings.
Sharing your information
We may share information with trusted service providers (such as delivery partners, website hosting, and e-commerce tools) only as needed to operate our services. We do not sell your personal information.
Your choices and rights
You can request access, correction, or deletion of your personal information, and you can object to certain processing. To make a request, contact us at satisfaction@nyachide.co.zw.
Data protection
Security, retention & international access
We take reasonable steps to protect your information using administrative and technical safeguards. We keep personal information only for as long as needed for the purposes described above (including legal, accounting, and operational requirements). If you access our services from outside Zimbabwe, your information may be processed where our service providers operate, with appropriate safeguards where required.
